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Getting Change to Happen Part 3: A Series of Case Studies

Sponsored by: Data Conversion Laboratory Inc.
Presenter: JoAnn Hackos, Comtech Services, Inc.
Date Recorded: November 6, 2012
This is a free webinar.


In Parts 1 and 2 of this webinar series, you have learned how to discover what needs to change, established a vision and strategy for implementing that change, and communicated your goals to your management, your professional colleagues, and your team.

In Part 3, meet managers who have successfully implemented major organizational changes and improved their business practices as a result. Learn from managers who have introduced new models of collaboration among team members, changed the way writers communicate with their customers, changed how corporate executives value their role in developing customer information, and changed the direction of an entire organization.


Dr. JoAnn Hackos is President of Comtech Services, a content-management and information-design firm based in Denver, Colorado, which she founded in 1978. She is Director of the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices. Dr. Hackos and colleagues are called upon by corporate executives worldwide to consult on strategies for content management, development and organizational management, product interface design, customer studies, Web and traditional information architecture, and tools and technology selection.


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