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Delivering Effective Mobile User Assistance


Presenter: Marta Rauch, Oracle Corporation
Date Recorded: August 23, 2012
FREE for CIDM Department Members please visit the CIDM website for access details.
Non-CIDM members please contact us at or 303-232-7586 to purchase this recording.


Mobile devices are the new PC, and technical communicators must provide effective mobile user assistance. Attend this webinar to learn key guidelines for user assistance on mobile devices, including mobile task assessment; content strategy and architecture; style and terminology; and considerations for usability, testing, accessibility, and translation. You’ll gain valuable information to help you build a strategy for mobile user assistance that meets your customers’ needs.


Marta Rauch is a Principal Information Developer and team lead at Oracle, where she plays a key role in her department’s strategy for mobile user assistance. She has also developed mobile content for Remedy products at BMC Software. Marta has published articles on mobile usability in CIDM Best Practices and STC Intercom and enjoys sharing her passion for mobile at conferences and webinars throughout the US and Europe. With over 20 years of experience in technical communication, Marta has received 15 STC awards at the local, national, and international level for individual and team projects. An STC senior member and mentor for the Silicon Valley Chapter, she holds a BA from Stanford University, a teaching credential, and a Certificate in Managing the Development of Technical Information.

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