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DITA Learning Specialization in Practice


Presenters: Joyce Yun Du, Aleksandra Savic, & Mario Carrière
Date Recorded: June 28, 2012
FREE for CIDM Department Members please visit the CIDM website for access details.
Non-CIDM members please contact us at or 303-232-7586 to purchase this recording.


Are you a technical writer wondering about leveraging the DITA Learning Specialization for your training content? Are you a training professional looking to move into the structured authoring space, but not sure what it means? As a global digital educator, managing content is a critical part of CSI’s business, and the DITA Learning Specialization is the lynchpin in our content management strategy. This presentation describes CSI’s integrated approach to adopting DITA in the real world of financial training.

Presentation Topics:

  • Business drivers – how we landed on DITA
  • Structured authoring and training – how DITA fits into our framework for learning
  • Examples of DITA Learning in practice
  • Technical and cultural issues with implementing DITA


Joyce Yun Du, Ph.D., is the Director of Learning Technology at CSI Global Education, with the responsibility of developing and implementing learning technology strategies and digital learning solutions. Joyce has over 12 years of experience in e-learning with a track record of successful projects, including the implementation of online courses, content management system, learning management system, and corporate learning portals. Prior to joining CSI, Joyce headed the product development team at InsightU, a leading retail training company in Canada, and was responsible for developing and delivering learning solutions for the retail industry. Joyce holds a Ph.D. in Communication and Information Sciences, with an emphasis on e-learning technology, from University of Hawaii.


Aleksandra Savic is a Senior Learning Information Architect at CSI, and has been leading the user experience design and content strategy for the implementation of CSI's DITA authoring environment. Aleksandra has over 10 years of experience in digital media development and design, in a career that has bridged creative and technical. She has personally designed and developed corporate project tracking software, e-commerce sites, award-winning DVD projects, and e-learning courseware for thousands of students. Aleksandra holds a Bachelor of Arts and Science degree with a concentration in Multimedia and Human-Computer Interaction from McMaster University.


Mario Carrière is a manager in the Content Development at CSI Global Education Inc. He joined CSI in 1995 and brought to the company 15 years of experience in multimedia software development were he conducted over a hundred of projects ranging for a wide variety of audiences from kindergarten kids to brain surgeons. At CSI, he led many initiatives including the implementation of translation technology, bilingual terminology database, and consolidation of digital assets in a Digital Library. Mario worked on the CMS project since it beginning. Mario holds a M. SC. A. Informatique de gestion (business computer system) from UQAM.

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