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Reflecting on a decade of DITA: What I’d do differently


Presenter: Buddy Lee, Jack Henry and Associates
Date Record: July 19, 2012
FREE for CIDM Department Members please visit the CIDM website for access details.
Non-CIDM members please contact us at or 303-232-7586 to purchase this recording.


Contemplating a move to DITA or just getting started? Join me in a discussion about our company’s migration to DITA and an in-house CMS. We’ll talk about our management and writer challenges through the process, what we’ve learned over the past ten years, and how we’d handle things differently if we had a chance to do it again. I’ll also share items that impacted budget, ROI, efficiency and effectiveness. Our goal is to arm you with knowledge of migration snares that can be avoided.


Buddy Lee is the Senior Documentation Manager at Jack Henry and Associates. He is responsible for the creation, delivery and management of user documentation and information help systems. He has over 30 years of documentation and education development experience. He retired from the US Submarine Force in 1994. In 1999, Buddy left retirement to begin a second career at Jack Henry, a hardware and software solution provider for the financial industry. During his career he has been a technical writer, an instructor, a curriculum developer and manager.

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