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The Internet of Things: Extending Automated and Triggered Help Content to your Customers and your Service Personnel

Sponsored by: CIDM
Presenter: Hannan Saltzman, Zoomin
Date Recorded: May 10, 2016
Duration: 90 minutes
This is a free webinar.


In the age of IoT, connected devices have opened up a whole new way of supporting your customer. Learn how you can leverage real-time device information to provide your customers with an immediate diagnosis and troubleshooting walkthroughs before they even notice the problem.

In this session you will learn:

  • How to create adaptive decision workflows as part of your documentation
  • How to trigger the right workflow at the right time based on device information
  • How to serve the workflow to customers through your web or mobile application


Hannan Saltzman is the Vice President of Product Management at Suite Solutions. For the last 15 years, Hannan has served in senior R&D and product positions, focused on helping organizations extract critical business insights from their information assets using smart analytics. At Suite Solutions, Hannan and his team develop innovative products that help organizations reduce customer effort by providing personalized and consistent product information across customer touchpoints.


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