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Learning to love 6am: Developing a global information model with a distributed team


Sponsored by: CIDM
Presenter: Fiona Hanington, Ericsson
Date Recorded: September 30, 2015
Duration: 90 minutes
FREE for CIDM Department Members please visit the CIDM website for access details.
Non-CIDM members please contact us at or 303-232-7586 to purchase this recording.


Ericsson has made many attempts over the years to overhaul its documentation structure. It’s no easy task, though, to come to consensus across such a large and diverse company. Learn how eight development units spread over eight time zones developed a new global information model for a large-scale DITA implementation project. Fiona explains how it began, the challenges met and overcome, and where the project goes next.


  • What is an information model and why is it important
  • Practical advice: Things to consider; Mistakes to avoid

Target audience:
Techcom personnel who are responsible for planning a DITA implementation.

Knowledge requirements:
Basic understanding of DITA is an asset although not strictly necessary


Fiona is an information architect at Ericsson. Her main responsibility over the past 18 months has been to lead the development of Ericsson’s global information model for customer documentation, in preparation for a move to DITA and a CCMS. During this process, she learned many things, not the least of which is how to transition from a deep sleep to a cheery “good morning” in 5-seconds flat for regular overseas conference calls. Concurrently, Fiona has been completing her long-awaited MLIS.

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