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Documentation and Training: Successful strategies for inter-department content sharing

Sponsored by: Comtech Services, Inc. and CIDM
Presenter: Dawn Stevens, Comtech Services, Inc.
Date Recorded: July 24, 2014
Duration: 90 minutes


The opportunities for sharing and reusing content between documentation and training abound. However, circumstances may make it hard, if not impossible, to collaborate in an environment of different processes, priorities, and deadlines. In such situations, even the most passionate believers in the benefits of working together return to their separate corners and hope for a more enlightened future. How can DITA help overcome these challenges so that these groups can realize the benefits of working together? This session presents common documentation/training problem scenarios and demonstrates how incorporating a DITA approach can resolve those issues and help companies realize the promise of both cost and quality improvements.

This webinar will be recorded and posted online for viewing at a later date. Please register for the webinar to be added to the emailing list to receive access details to the recording.


Dawn Stevens is a Senior Consultant at Comtech Services. She worked at Comtech Services for 10 years before leaving to work for Boeing. After 10 years of experience at Boeing, she has recently returned to Comtech to continue her consulting role here. Dawn works with clients to help them improve their publication processes through process maturity studies, user studies, information architecture, minimalism and topic oriented writing using XML and DITA.


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