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LA Employee Retire Assocaition

For the Los Angeles County Employee Retirement Association (LACERA), Comtech worked with the programming development team to assess the usability and effectiveness of the new customer-service performance support system and the benefits service knowledge base. We provided direction for the team to create a usability testing plan and coached the team through an initial usability test of the system's new graphic-user interface and embedded knowledge base. Following the usability test, Comtech worked with the developers to analyze the results and decide how to implement improvements to the interface and knowledge base designs.

For more information, visit our Usability page.

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