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Federal Express

As part of the overall IS change strategy, the training organization was asked to move from traditional skills training (programming tools) to new, customer-oriented training. Comtech worked with IS Training to establish new processes and to find ways to overcome the hesitation of long-term employees to accommodate new corporate goals. Comtech interviewed IS and training staff and outlined a plan to facilitate the change. Among other parts of the strategy, we recommended that FedEx pursue team-building and change management activities.

For more information, visit our Process Design page.

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