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Chemical Abstracts

Chemical Abstract Services needed assistance with creating a more usable interface for their sales staff to retrieve documents. Comtech worked with CAS to gather information about the users, both internally and externally by creating scenarios of how these users would look for specific information. Comtech asked CAS representatives to develop search scenarios for various user personas and then used these scenarios to develop a metadata schema. As Comtech worked through the metadata schema to identify the possible categories and values the users would look for, we also recommended a navigation approach for their sales portal. Not only did this improve their ability to find information more quickly on the site through the navigation, but it also allowed them to develop a parametric search that the sales people could use to find documents more easily.

For more information, visit our User experience design page.

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