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Comtech consulted with the training and documentation organization at Lawson to develop a single-source strategy for their information and learning products. We conducted a comprehensive Information Audit that included investigations into the differences between their documentation and training products, between the processes used by the two recently integrated organizations, and between the audiences that existed and were emerging for their knowledge-transfer strategy. We worked closely with the Lawson core team on the development of a process to match the existing documentation and training deliverables, develop an integrated strategy for both that maximizes reuse, and establish templates in which the information is clearly demarcated between training, documentation, and common to both.

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