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IBM Charlotte

For IBM Charlotte, Comtech conducted an extensive heuristic evaluation of the documentation libraries for banking hardware and software, including check-processing equipment and applications. Comtech staff reviewed nearly 11,000 pages of information for organization, content, format, usability, and more. In addition to reviewing IBM documentation, Comtech worked with IBM to acquire the documentation of five major companies in the field. We then conducted the same heuristic evaluation of the competitive documentation. The final report provided detailed recommendations for reorganizing and rewriting the banking library in light of best practices in the industry, competitive benchmarks, and our expert analysis of the information.

For more information, visit our Content and technology assessment page.

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