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Comtech and Caridian (formerly Gambro) conducted a user study, interviewing customers of its blood-collection devices at hospitals and clinics in Colorado, Belgium, and The Netherlands. Comtech helped Gambro learn how different groups made use of its information products to plan, implement, use, and troubleshoot Gambro equipment. The main tasks of this analysis were to identify information needs for Gambro equipment in Europe and the United States, evaluate if the current customer documentation meets the information requirements of the several user groups. We were particularly interested in translation needs for European users, cultural differences between European and American use of documentation, and information in the documentation that was not being used by Americans or Europeans. We made recommendations in a Final Report for improvements to the user documentation.


CaridianBCT Technical Communications has worked with Comtech for support in its current content development and publishing environment. Comtech consultants met CardiianBCT with the key Technical Communication team members to assess support needs. Comtech assists with any immediate issues needing resolution and provide training and support as needed.

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